Will Bridges

Hello,
    I'm writing to inform you I will no longer be shopping at Circuit City any more. I will be driving up the road to go to Best Buy. I've been a Circuit City customer for years and have come to the sad conclusion that you do not care about your customers that much. Let me inform you why I have made this decision.
   At around 5:30pm on August 22nd I visited a Circuit City in Rivergate, TN, outside of Nashville. I was stopping in on my weekly trip in to the store to look for some new music, some software and browse your wonderful selection of items. Before I went in the store I parked 4 rows from the front of the store. I rolled up my windows, locked my door and placed my laptop case on the floor board of the passenger side of my car. I felt relatively safe in this area and figured I would only be in the store at tops 20 minutes. I went in the store and browsed for a while and ended up buying a few small items. When I left the store I walked out to find my passenger side window was broken and my $1200 laptop had been stolen with much of my business information. I'm the CEO of a local software development company. I was pretty confused. So, I asked one of the clerks if there were any cameras outside. He said, "No, there are plenty inside but none outside.". He was generally not very helpful and only aided me with a phone to call the police. I'm wondering if it is commonplace to have a large electronics store and not have one single camera outside to protect your customers. So, after I had to wait 3 hours for the Nashville Metro Police to show up so I could file a report (missing an important meeting that evening) I drove up the road to Best Buy. I found that Best Buy has one omni-directional camera watching their parking lot.
   So, it seems had I been shopping for my goods at Best Buy I would have been at least somewhat protected. I think it is absolutely absurd you can't put one camera outside to protect your customers. Not only will I not shop at Circuit City again, I will tell every person I know about this and inform them they should make the same decision. Also, I will make mention of this in my blog as well as use any other route I can employ to deter others from making the same mistake. I am aware this is partially my fault for not putting my laptop in the trunk or carrying it in the store. But, this was broad daylight, four rows from the entrance to your building. It's just not right to not have a camera or security patroling the area when seemingly every other large store in the area does. I will forward a copy of this in writing to your corporate office and deliver a copy to the store manager.